Privacy policy

Last updated: 2026-11-10

Who we are

Planudo (https://planudo.com) is operated by Pikko Studio. Contact: contact@planudo.com. Planudo lets you schedule and publish posts to the Instagram and TikTok accounts you connect.

Data we collect

• Your Planudo account: email address, name and profile picture provided by the sign-in method you choose (Google, Apple or email), and a unique identifier from our authentication provider (Firebase Authentication by Google).
• Connected social accounts: the account identifier, username, profile picture and the access tokens issued by Instagram (Meta) and TikTok when you authorize Planudo. We never see or store your social network passwords.
• Content you schedule: videos, images, captions, hashtags, schedule dates, publication results and links.
• Billing: your plan and subscription status. Payments are processed by Stripe; we never see or store your card number.
• Technical logs (IP address, errors) kept for security and debugging for a limited time.

How we use it

• To publish the content you schedule, at the time you choose, on the accounts you select, and to show you the result.
• To read the basic profile of the connected accounts (name and picture) so you can recognize them, and, on TikTok, the creator settings required before publishing.
• To manage your subscription and usage quota, and to contact you about your account.
• We do not sell your data, do not use it for advertising, and do not access content from your social accounts beyond what is needed to publish and show your posts.

Where it is stored and for how long

• Your data is stored on our own servers in the European Union (France).
• Videos and images are deleted 30 days after the post is published or canceled. Post records are kept while your account exists.
• Access tokens are deleted as soon as you disconnect an account. You can also revoke Planudo from your Instagram or TikTok settings at any time.
• When you delete your Planudo account, all your data (connected accounts, tokens, posts and images) is deleted immediately, except billing records we must keep by law.

Service providers

• Google Firebase Authentication (sign-in), Stripe (payments), Meta and TikTok (publication through their official APIs). Each processes data under its own privacy policy.

Your rights

You can access, correct, export or delete your data at any time from the dashboard (Settings → Delete my account) or by writing to contact@planudo.com. Under the GDPR you may also object to processing and lodge a complaint with your data protection authority (in France, the CNIL).

Data deletion

To delete your data, use Settings → Delete my account in the dashboard, or disconnect a single social account from the Accounts page. You may also email contact@planudo.com from the address of your account; we will delete everything within 30 days.

Changes

We will post any change to this policy on this page and notify you by email if the change is significant.